Get in Touch With Us
Whether you have spotted something on our site that needs a second look, want to suggest a casino we should review, or simply have a question about how we research and rank Canadian online casinos, we are glad you reached out. This page explains the best way to contact us and what happens after you do.
How to Reach the Team
Email is the most direct and reliable way to get in touch. Every message is read by a member of our editorial team — not filtered by a bot — and we aim to respond within two working days. You can reach us at [email protected].
To help us get back to you as quickly as possible, it is worth including a brief description of what your message is about in your subject line. Knowing upfront whether something is a correction, a partnership enquiry or a general question lets us route it to the right person immediately.
What You Can Write to Us About
There is no wrong reason to get in touch. The most common types of messages we receive, and how we handle them, are set out below.
- Accuracy and corrections — Our reviews, bonus details and payment information are researched carefully, but the online casino landscape in Canada moves quickly. If you spot a figure, offer or fact that appears out of date or incorrect, please flag it. We take editorial accuracy seriously and will investigate promptly.
- General questions about our content — Not sure how we scored a particular casino, or what a specific term in a review means? We are happy to clarify anything that is unclear.
- Suggestions for casinos or topics to cover — If there is a Canadian casino brand or a subject — fastest payouts, payment methods, mobile apps — that you think deserves more attention on this site, let us know. Reader input genuinely shapes what we work on next.
- Partnership and commercial enquiries — If you represent a casino brand or an affiliate network and would like to explore how we work together, please introduce yourself and outline your proposal. Note that commercial relationships do not influence editorial rankings or ratings on this site.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, please mention this in your message and we will point you towards support resources available in Canada. You can also contact the ConnexOntario helpline at 1-866-531-2600 or visit the Responsible Gambling Council at responsiblegambling.org.
- Technical issues — Broken links, pages that will not load, or anything else that is not working as expected — please describe what you encountered and which page it was on.
What to Expect After You Write to Us
When your message arrives, it is read and assessed by a real member of our team. We do not send automated holding replies in place of a genuine response. Our target is two working days, though during particularly busy periods it can occasionally take a little longer. We will always follow up.
If your message concerns a factual correction, we will review the relevant content against our sources and, where an update is warranted, make it promptly. We do not alter editorial assessments or ratings based on commercial pressure — only on evidence.
A Note on How We Work
Online Casino Canada is an independent comparison site covering online casinos available to players across Canadian provinces. Our reviews and rankings are based on editorial research — covering payout speeds, bonus terms, game libraries, payment options, licensing and player protections — and are not for sale. Where we earn commission through referral links, this is disclosed on the relevant pages, and it does not decide which casinos appear or where they rank.
If you have read something on this site that you believe misrepresents a casino, a bonus offer or any other fact relevant to Canadian players, we want to know. Keeping our content accurate and genuinely useful is the whole point.
Thank you for taking the time to visit this page. We look forward to hearing from you.